Let’s meet where the industry moves.

SiGMA, ICE, SBC, and more — Lisbon, Rome, Barcelona, Malta. Find us at the next event, or book a meeting before we land.
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Every service.
One system.
Full accountability.

We don’t sell agent hours. We run your support operations — with governance, QA, and outcomes you can measure from week one.

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Get a tailored support plan and quote within 24 hours. No commitment
  • 24/7 Coverage
  • 14+ Languages
  • Go Live in 3–4 weeks
  • QA & SLA Governance
  • Stack Integrations
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EVENTS

Upcoming events — 2026/27

Valletta, Malta

SBC Summit

Lisbon | 29 Sep – 1 Oct 2026 | Exhibiting — Stand B606, Hall 2

The flagship iGaming event — where we’ve won four consecutive awards. Come find us at our stand, or book a 1:1 in advance.

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Lisbon, Portugal

SiGMA Central Europe

Rome | 2–5 Nov 2026 | Attending

Europe’s flagship iGaming show moves to Rome — Fiera di Roma, 30,000 delegates. Find us on the expo floor.

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Barcelona, Spain

ICE Barcelona

Barcelona | 18–20 Jan 2027 | Attending

The world’s largest gaming event. We’ll be in the expo hall connecting with operators and platform providers.

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Lisbon, Portugal

SBC Summit Malta

Malta | May 2027 (dates TBC) | Attending

The spring edition on home iGaming turf — InterContinental Malta. Dates to be confirmed; meetings already open.

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INTRO

Most support outsourcing gives you bodies.
We give you a system.

Every service we run comes with the same foundation: dedicated agents trained on your product, a QA program that measures and improves quality every month, SLA targets we commit to in writing, and a reporting cadence that keeps you informed — not guessing.

Pick a single service or combine them into a fully managed support operation. Either way, you get one point of accountability.

PRE-EVENT BOOKING

Don’t wait until you’re on the floor.

The best conversations happen when both sides come prepared. Book a slot before the event — 20 minutes is enough to understand if there’s a fit.

    OUR SERVICES

    Core Services

    Pick what you need — or combine into a dedicated team model. Every service includes SLA targets, QA governance, and weekly reporting.

    Live Chat Support

    Instant responses. Trained agents. Zero guesswork.

    Your players get help in seconds, not minutes. We handle volume, escalations, and quality — you see the dashboard.

    • Average first response: under 30 seconds
    • QA scoring on every conversation
    • Real-time reporting
    Learn more

    Email & Ticket Support

    Backlog control that actually works.

    Structured queues, smart tagging, macros that save time, and SLAs that we actually hit. No more "we'll get to it eventually."

    • Priority-based queue management
    • SLA tracking with alerts
    • Weekly backlog reporting
    Learn more

    2nd Line Support

    Complex cases handled without interrupting your internal team.

    Senior agents with deep product training, root cause analysis, and a documented escalation path — every time.

    • Senior agents, fully trained on your product
    • Root cause analysis + tagging
    • Feedback loop to product and ops
    Learn more

    Quality Assurance (QA)

    Not just monitoring. A system that improves performance month over month.

    We don't just score agents. We calibrate, coach, and track improvement. Monthly QA reports show exactly what changed.

    • Custom scorecards per channel
    • Weekly calibration sessions
    • Monthly QA trend reports
    Learn more

    VIP Player Support

    Your most valuable players deserve a different experience.

    Dedicated workflows, priority routing, and senior agents trained to protect relationships — not just close tickets.

    • VIP identification + priority routing
    • Dedicated senior agents
    • Proactive communication protocols
    Learn more
    AWARDS

    Four SiGMA awards. Same stage.
    Different year.

    2022 Best Customer Service Provider (Balkans & CIS) | 2023 Best Customer Service Provider (Balkans & CIS) | 2024 Best Corporate Service Provider (Europe) | 2025 Shortlisted (Central Europe) | 2026 Nominated.
    We attend to stay close to the industry — the operators, the challenges, and the conversations that don’t happen on LinkedIn.
    Sigma Awards 2022gray
    Sigma Awards 2023gray
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    PAST EVENTS

    Where we’ve been.

    SiGMA Europe 2025 — Malta — Exhibiting + Shortlisted
    SiGMA Europe 2024 — Malta — Best Corporate Service Provider (Europe)
    ICE 2025 — London — Exhibiting
    SiGMA Europe 2023 — Malta — Best Customer Service Provider (Balkans & CIS)
    SiGMA Europe 2022 — Malta — Best Customer Service Provider (Balkans & CIS)

    HOW IT WORKS

    From call to go-live in 3–4 weeks

    Most outsourcing takes months. We've built a structured launch process that gets you live fast — with governance from day one.

    Step 1

    Fit & Scope
    (Week 1)
    We ask the right questions. You get clarity.

    ICP, channels, languages, coverage hours, SLA targets, success metrics — we align on everything before anything starts.

    Deliverable: Scope document + pricing proposal

    Step 2

    Setup & Governance (Week 2)
    We build the machine.

    Workflows, escalation paths, QA framework, reporting cadence, tool integrations, knowledge base structure — all documented.

    Deliverable: Operations playbook + integrations ready

    Step 3

    Team Launch
    (Weeks 3–4)
    Your team goes live. Trained and ready.

    Agent onboarding, product training, shadow shifts, QA calibration, and go-live planning. We don't "soft launch."
    We launch ready.

    Deliverable: Team operational + first tickets handled

    Step 4

    Optimize & Scale (Ongoing) 
    Continuous improvement. Not continuous excuses.

    Weekly reporting, QA coaching, backlog reviews, escalation audits. We scale when you need it — up or down.

    Weekly reports + monthly ops reviews
    HOW IT WORKS

    From call to go-live
    in 3–4 weeks

    Most outsourcing takes months. We've built a structured launch process that gets you live fast — with governance from day one.

    Step 1

    Fit & Scope
    (Week 1)

    We ask the right questions. You get clarity.

    ICP, channels, languages, coverage hours, SLA targets, success metrics — we align on everything before anything starts.

    Deliverable: Scope document + pricing proposal

    Step 2

    Setup & Governance (Week 2)

    We build the machine.

    Workflows, escalation paths, QA framework, reporting cadence, tool integrations, knowledge base structure — all documented.

    Deliverable: Operations playbook + integrations ready

    Step 3

    Team Launch
    (Weeks 3–4)

    Your team goes live. Trained and ready.

    Agent onboarding, product training, shadow shifts, QA calibration, and go-live planning. We don't "soft launch."
    We launch ready.

    Deliverable: Team operational + first tickets handled

    Step 4

    Optimize & Scale (Ongoing) 

    Continuous improvement. Not continuous excuses.

    Weekly reporting, QA coaching, backlog reviews, escalation audits. We scale when you need it — up or down.

    Weekly reports + monthly ops reviews
    WEBINARS

    Can’t make it in person? Join us online.

    Webinars on player support ops, outsourcing models, QA frameworks, and benchmarks. Recorded and available on demand.
    Notify me about upcoming webinars

    See you at the next event.

    Not at the next conference? Book a virtual 15-minute fit check anytime.
    Book a 15-min Fit Check
    Contact the Team
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