COST CALCULATOR
How much does iGaming customer support outsourcing cost?
Outsourced iGaming player support costs roughly €1,650 per agent seat per month all-in for a dedicated agent on standard coverage, and about €3,350 per month for a dedicated team lead. A fully staffed 24/7 seat — one position covered every hour of the week — needs about 4.2 full-time agents and lands near €6,900 per month. Below you can put in your own numbers.
| Role / setup | Hourly rate | Per month, all-in |
|---|---|---|
| Support agent · office hours | €7.15 | €1,644 |
| Team lead | €16.95 | €3,349 |
| One position covered 24/7 · 4.2 FTE | — | €6,905 |
| Workanova management fee | — | €400 per seat |
Based on a 174-hour working month. Rates are published on our pricing page.
Put in your own numbers.
No fields, no email. The example below is 5 positions on 24/7 coverage in English and German — €41,058 per month.
One position on 24/7 coverage needs about 4.2 full-time agents, so headcount is higher than the number of positions.
COVERAGE
LANGUAGES
ESTIMATED MONTHLY COST
€41,058
5 positions · 24/7 · English, German
That is about €11.25 per agent per hour of covered time.
Indicative. Exact pricing in a written proposal within 24 hours.
Get my proposalWhat the price includes
The figure above is not an agent’s salary. It is a running support operation.
One named owner for your account, not a shared queue.
Scorecards, calibration sessions and coaching every week.
Volumes, resolution times, CSAT and backlog in one report.
Recruiting, product training and tooling setup, all included.
Response and resolution targets tracked from the first shift.
Outsourced vs. in-house
An in-house team gives you tighter control and people who sit in your office. On everything below, the trade is less even.
| In-house in Belgrade | Workanova | |
|---|---|---|
| Time to full coverage | 3–6 months | 4–8 weeks |
| Job ads, HR, screening | Your cost | Included |
| Training and equipment | Your cost | Included |
| Attrition and backfills | Your risk | Our risk |
| Scaling down | Redundancies | Contract amendment |
| Management layer | You have to hire it | Included |
Want this as a written proposal?
The calculator gives you the range. A proposal gives you the exact number for your languages, shift pattern and go-live date — in 24 hours.
No call required. We reply by email first.
Frequently asked questions
How much does outsourced player support cost per agent?
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A dedicated agent on standard office-hours coverage costs about €1,644 per month, all-in. That is €7.15 per hour across a 174-hour month plus a €400 monthly Workanova fee per seat.
What is included in the price?
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Recruiting, training, equipment, QA, weekly reporting and a dedicated project manager are all inside the rate. There is no separate setup or onboarding invoice.
How long does it take to launch?
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Most teams go live in four to eight weeks from signature. Smaller English-only teams can be faster; multilingual 24/7 rotations sit at the upper end.
Do you charge per ticket or per agent?
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Per agent seat, billed monthly. Per-ticket pricing hides the cost of idle capacity and makes quality impossible to guarantee, so we do not use it.
What is the minimum team size?
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Three agents for office-hours coverage. Full 24/7 coverage of a single position needs about 4.2 full-time agents, so 24/7 engagements start there.
What are the billing and deposit terms?
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Monthly invoicing in arrears, with a deposit of 1.5× the monthly fee held for the duration of the contract. The deposit is returned at contract end.
