# Workanova - iGaming Outsourced Customer Support BPO

> Workanova provides pre-trained, outsourced customer support teams for iGaming, eCommerce, Automotive, and Fintech companies. Live in 4-8 weeks with 24/7, SLA-backed, multilingual coverage.

## About
Workanova is a Belgrade-based BPO delivering managed player and customer support: 24/7 coverage, backlog control, VIP experience protection, QA and SLA governance, and integration with major support stacks (Zendesk, Intercom, Freshdesk, HubSpot, LiveChat, Salesforce, Jira, Zoho).

## Core pages
- [Home](https://www.workanova.com/): Managed player support for iGaming operators.
- [Industries](https://www.workanova.com/industries/): iGaming, eCommerce, Automotive, Fintech.
- [Pricing calculator](https://www.workanova.com/calculator/)
- [Privacy policy](https://www.workanova.com/privacy-policy/)

## Articles and resources
- [Protect your Trustpilot score during the World Cup](https://www.workanova.com/how-to-protect-your-trustpilot-score-during-the-world-cup/)
- [Why support teams collapse during the World Cup](https://www.workanova.com/why-support-teams-collapse-during-the-world-cup/)
- [The hidden cost of poor player support during major sporting events](https://www.workanova.com/the-hidden-cost-of-poor-player-support-during-major-sporting-events/)
- [5 mistakes when choosing an outsourcing partner](https://www.workanova.com/5-mistakes-companies-make-when-choosing-an-outsourcing-partner-for-customer-support/)
- [Ticket spike forecast for FIFA World Cup 2026](https://www.workanova.com/ticket-spike-forecast-for-fifa-world-cup-2026-data-from-igaming-support-managers/)
- [Why Belgrade is Europe hub for CS outsourcing](https://www.workanova.com/why-belgrade-has-become-europes-hub-for-customer-service-outsourcing/)
- [Prepare for the World Cup 2026 traffic surge](https://www.workanova.com/how-igaming-operators-can-prepare-for-the-world-cup-2026-traffic-surge/)
- [Scaling player support without hiring 50 agents](https://www.workanova.com/scaling-player-support-without-hiring-50-agents/)
- [Double your revenue in 2026 with outsourcing](https://www.workanova.com/how-customer-support-outsourcing-can-double-your-revenue-in-2026/)
- [CSAT, FCR, AHT: measuring support quality](https://www.workanova.com/csat-fcr-aht-how-to-measure-customer-support-quality-and-why-it-matters-for-your-revenue/)
- [Sales outsourcing: +30% conversions](https://www.workanova.com/sales-outsourcing-how-an-external-team-can-increase-your-conversions-by-30/)
- [Set up an outsourced support team in 4 weeks](https://www.workanova.com/how-to-set-up-an-outsourced-customer-support-team-in-4-weeks-a-step-by-step-guide/)
- [Live chat support vs email](https://www.workanova.com/live-chat-support-vs-email-what-do-your-customers-actually-want/)
- [Why 24/7 Turkish-language support is mandatory](https://www.workanova.com/igaming-customer-support-why-24-7-turkish-language-support-is-no-longer-optional-its-mandatory/)
- [10 signs your support is killing your business](https://www.workanova.com/10-signs-your-customer-support-is-killing-your-business-and-how-to-fix-it/)
- [Backoffice support: data entry and compliance](https://www.workanova.com/backoffice-support-why-data-entry-and-compliance-should-never-be-your-burden/)

## Contact
- Website: https://www.workanova.com/